ShineUpHub

Information We Collect

When you interact with ShineUpHub's budget planning services, we collect various types of information to provide you with personalized financial education and support. This collection happens through different channels and serves specific purposes in delivering our educational programs.

Personal Information

Name, email address, phone number, and postal address when you register for our programs or contact us directly.

Financial Learning Data

Information about your budget planning goals, learning preferences, and progress through our educational modules.

Usage Information

Details about how you use our website, including pages visited, time spent on content, and interaction patterns.

Technical Data

IP address, browser type, device information, and other technical details that help us optimize your experience.

We collect this information through direct interactions, automated technologies, and third-party sources when you give us permission. All data collection follows Philippines' Data Privacy Act of 2012 requirements and international best practices.

How We Use Your Information

Your information helps us create better budget planning education experiences. We use collected data to customize learning paths, send relevant course updates, and improve our overall service quality.

Specifically, we process your personal data to deliver educational content that matches your financial learning goals, respond to your inquiries about our programs, and send updates about new courses or resources that might interest you. We also analyze usage patterns to understand which topics are most helpful and where we can enhance our educational approach.

For our business operations, we use information to process registrations, handle customer support requests, and maintain accurate records of your progress through our programs. This processing is essential for providing the services you've requested from us.

We may also use aggregated, non-personally identifiable information to research trends in financial education and improve our curriculum. This research helps us stay current with the evolving needs of people learning budget planning skills in the Philippines market.

Information Sharing and Disclosure

ShineUpHub does not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share information in specific circumstances that support your educational experience or meet legal requirements.

We work with trusted service providers who help us deliver our educational programs. These partners include email service providers, learning management system operators, and payment processors. All these companies are contractually required to protect your information and use it only for the services they provide to us.

In some cases, we may share information with educational partners or guest instructors who contribute to our programs. This sharing is limited to what's necessary for them to provide their specific educational services and is always done with appropriate confidentiality agreements in place.

We will disclose personal information when required by Philippines law, court orders, or government requests. We may also share information to protect our rights, prevent fraud, or ensure the safety of our users and community.

Your Privacy Rights

Under Philippines' Data Privacy Act and international privacy standards, you have several important rights regarding your personal information. We respect these rights and provide clear procedures for exercising them.

Request access to personal information we hold about you and receive a copy of this data
Ask us to correct any inaccurate or incomplete personal information in our records
Request deletion of your personal information, subject to certain legal and business requirements
Object to processing of your personal information for direct marketing or legitimate business interests
Request restriction of processing in specific circumstances, such as while disputing data accuracy
Receive your personal information in a portable format to transfer to another service provider
Withdraw consent for processing activities that rely on your consent as the legal basis
Lodge complaints with the Philippines National Privacy Commission if you believe we've mishandled your data

To exercise any of these rights, contact us using the information provided at the end of this policy. We'll respond to your request within 30 days and may ask you to verify your identity before processing certain requests. There's no fee for most requests, though we may charge reasonable costs for excessive or repetitive requests.

Data Security Measures

Protecting your personal information is a top priority for ShineUpHub. We implement comprehensive security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

Encryption Protection

All sensitive data is encrypted both in transit and at rest using industry-standard encryption protocols.

Access Controls

Strict access controls ensure only authorized personnel can access personal information on a need-to-know basis.

Secure Infrastructure

Our systems are hosted on secure servers with regular security updates and monitoring for potential threats.

Regular Audits

We conduct regular security assessments and vulnerability testing to maintain the highest security standards.

Our team receives regular training on data protection best practices and privacy requirements. We also maintain incident response procedures to quickly address any potential security issues and notify affected users when required by law.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, and resolve disputes. Different types of information have different retention periods based on their purpose and legal requirements.

Active Account Data

Personal information and learning progress are retained while your account remains active and for two years after your last interaction with our services.

Financial Records

Payment and billing information is retained for seven years to comply with Philippines tax and accounting requirements.

Marketing Communications

Contact information for marketing purposes is retained until you unsubscribe or request removal from our communications.

Legal Compliance Data

Information required for legal compliance may be retained longer as required by applicable Philippines laws and regulations.

When retention periods expire, we securely delete or anonymize personal information unless we have a legitimate reason to retain it longer. You can request early deletion of your information, though we may need to retain some data to comply with legal obligations.

International Data Transfers

While ShineUpHub is based in the Philippines, some of our service providers and technology partners may process your information in other countries. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

We only work with international partners who provide adequate levels of data protection, either through their country's privacy laws or through specific contractual commitments. These partners must implement security measures equivalent to those required by Philippines data protection standards.

If you have concerns about international data transfers or want more information about the safeguards we use, please contact us using the information provided below. We can provide additional details about specific transfers and the protections in place.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and provide personalized content. These technologies help us understand how you interact with our site and improve our services accordingly.

Essential cookies are necessary for our website to function properly and cannot be disabled. These include cookies that remember your login status and preferences as you navigate through our educational content. We also use analytics cookies to understand which pages and resources are most valuable to our users.

Marketing cookies help us deliver relevant advertisements and measure the effectiveness of our promotional campaigns. You can control these cookies through your browser settings or by contacting us directly. Disabling some cookies may limit certain features of our website.

We provide clear information about cookies when you first visit our site and give you options to manage your preferences. You can update these preferences at any time by contacting our support team.

Children's Privacy

ShineUpHub's budget planning education services are designed for adults and young professionals. We do not knowingly collect personal information from children under 18 years of age without appropriate parental consent and supervision.

If we discover that we have collected personal information from someone under 18 without proper consent, we will delete that information promptly. Parents or guardians who believe we may have inadvertently collected information from their child should contact us immediately.

For educational programs that may be appropriate for younger users, we require parental consent and involvement throughout the learning process. These specialized programs include additional privacy protections designed specifically for younger learners.

Policy Updates

This privacy policy may be updated periodically to reflect changes in our practices, services, or legal requirements. We will notify you of significant changes through email or prominent notices on our website before the changes take effect.

Minor updates that don't materially affect your rights may be posted on our website without additional notice. We encourage you to review this policy periodically to stay informed about how we protect your information.

The current version of our privacy policy is always available on our website, and we maintain previous versions for reference. If you have questions about changes to our privacy practices, our support team is available to provide clarification.

Privacy Policy